What we offer
Real-time analysts to ensure SLA targets are achieved.
We can introduce customer satisfaction surveys as a measure of the quality of customer interaction.
Robust risk-based approach to quality and compliance. Use of first call resolution metric to improve overall customer satisfaction.
1,000s of interactions scored weekly. Sub 3% variance between onshore and offshore scores.
Comprehensive business intelligence and analytics available.
Real-time and bespoke management information reporting suite available for actionable insights.