The retail contact centre game is changing. What matters now is the perfect blend of technology and people, bringing analytics together with sophisticated, compassionate workers to create the full customer experience hub. UK retailers need contact centre agents that can navigate changing customer expectations to deliver maximum value.

Like Here, But Different


Recognition of synergy staff achievement is an incredibly important part of our culture.

Keep It Real.

We are primed to show empathy, optimism and ethics in all we do. Driven by honesty and integrity, we bring the human experience back to digital.

Have a heart.

We have a focus that goes beyond “the numbers” – care for customers and the staff team: our goals, results and developments.

Be brave.

At Synergy we are open and curious. Our tactical ethos means trying new things – being bold – and unlocking change where it’s needed.

Calling for connection:

This short eBook takes a clear look at the contact centre of the future, and why forward-thinking retail leaders have successfully put it closer to the heart of their operations and their future strategy – and how you can do the same.

    Thoughts & Insights


    Customer service agents are becoming guardians of the channel-less retail experience. Find out more about the importance of the ‘Full Customer Experience Hub’.


    A UK-style contact centre doesn’t have to come with a UK-style price tag. Find out why outsourcing to South Africa means retailers don’t have to compromise on quality – or price.


    How the modern contact centre operative is taking on greater strategic relevance, becoming data miners and emotion mappers – and why retailers need a solution to keep up.


    Find out how you can nurture the data that comes from your most valuable asset – your customers – to reap the benefits of enhanced customer experience.