WELCOME TO YOUR SOLUTION

Synergy is an established 4000+ seats contact centre based in South Africa, solving the challenges of culture-fit, affordability and performance for a global market. Our culture-driven approach to innovation is reshaping the customer experience. With over 3000 employees and still owner-managed, we provide big business know-how and small business warmth.

We are 3000+ creative thinkers engaging with
60M+ customers across four continents and still growing

We are you

Our shoulder to shoulder approach to planning, set-up, delivery and compliance is a unique culture immersion model – which we track and shape tactically from start to finish. Every brand is different and we work to embed your unique values and build brand affiliation within our teams from the outset. We provide best of breed tech, but it is our focus on bringing the human experience back to digital that sets us apart. We are customer focused, nimble and have the ability to scale quickly and compliantly.

synergy icon celebrate

Celebrate.

Recognition of synergy staff achievement is an incredibly important part of our culture.

synergy icon heart

Have a heart.

We have a focus that goes beyond “the numbers” – care for customers and the staff team: our goals, results and developments.

synergy contact center Our shoulder to shoulder approach to planning, set-up, delivery and compliance is a unique culture immersion model
synergy icon real

Keep It real.

We are primed to show empathy, optimism and ethics in all we do. Driven by honesty and integrity, we bring the human experience back to digital.

synergy icon brave

Be brave.

At Synergy we are open and curious. Our tactical ethos means trying new things – being bold – and unlocking change where it’s needed.

Celebrate.

Recognition of synergy staff achievement is an incredibly important part of our culture.

Keep It Real.

We are primed to show empathy, optimism and ethics in all we do. Driven by honesty and integrity, we bring the human experience back to digital.

Have a heart.

We have a focus that goes beyond “the numbers” – care for customers and the staff team: our goals, results and developments.

Be brave.

At Synergy we are open and curious. Our tactical ethos means trying new things – being bold – and unlocking change where it’s needed.

Strong Roots – Strong Future

Our people are our most important asset. Our empowered, scalable team is rewarded well for its efforts. We have created a great place to work and it is teamwork driving our success. Established in 2014, nine years ago, the combined 500+ years of industry expertise in our senior team means clarity and confidence for our customers.

We don’t just find the best people for the job, we also develop them. It’s important to us that everyone performs in their role and training is at the heart of our business. The key differentiator for Synergy is the ongoing investment we make in our people.

Clients

“I started my search for an offshore partner back in June 2020. I looked across Europe, Asia and Africa. There were a number of criteria that I needed to meet – cost, performance and scalability. Synergy won the contract through their can-do attitude, ability to deliver the performance a the required pace and great value for money.”

– HEAD OF CUSTOMER SERVICE – THE WHITE COMPANY