About Synergy Contact Centre
Synergy is an Outsourced Contact Centre that specializes in delivering positive net add new subscription customers for our clients in the UK.
What Sets Us Apart
We deliver superb phone staff to represent your brand with high training standards, quality assurance and low staff turnover. Our high standards of service and attention to detail set us apart in the industry.
We don’t just find the best people for the job, we also develop them. It’s important to us that everyone feels confident in their role. So, at Synergy we put training at the heart of our business. The sales process and understanding each key component of the journey is important. The key differentiator for Synergy is the ongoing investment we make in our people to understand how to control it. This, in our opinion, is key to delivering a great customer experience and ongoing improvements to sales delivery.
South Africa has one of the fastest growing call centre industries in the world and being based here enables Synergy Call Centre to minimize cost without compromising quality thus leading to significant savings compared with onshore operations. South Africa has a world-class telecommunications network and I.T. Infrastructure as well as a large pool of highly skilled and educated workers, ensuring high levels of English language fluency with a neutral accent. The exchange rate makes it one of the least expensive countries for foreigners to live and do business in, which ensures good value for money and South Africa has enormous potential as an investment destination, offering a unique combination of highly developed first world economic infrastructure with a vibrant emerging market economy as well as a world-class, progressive legal framework.
Why Durban South Africa Durban is the most culturally aligned South African city to the UK due to the high ex-pat population. It also boasts the largest skilled workforce pool in South Africa, which dramatically reduces training lead times. It is also an accent-neutral area which assists in recruitment for international campaigns. South Africa has a world-class telecommunications network and I.T. Infrastructure and Durban is located in one of the fastest growing commercial and residential growth markets in the country
We deliver superb phone staff to represent your brand with high training standards, quality assurance and low staff turnover. Our high standards of service and attention to detail set us apart in the industry
Outsourced Contact Centre Solutions from South Africa
Get in touch to find out how we deliver onshore sales performance at a fraction of the cost. Our offering is unique in that we deliver a complete end to end solution that encompasses our own in-house media agency specialising in online customer engagement and contact through our centre in South Africa.
“What makes Synergy stand out, is that every single employee has a stake in the company’s success. We are very team-driven, and we operate in a way that puts collective goals ahead of individual glory. In a short space time we have grown very quickly, and we continue to succeed because we are an organization that can rise to any challenge we may face. Everyone at Synergy is smart, energetic, and fun to work with. We love what we do, and it shows in the strong relationships we have built with our customers.”
“Synergy is international but also very flexible. This is exactly the working environment in which people can develop and make a difference! Whenever there’s an opportunity or challenge coming our way we can adjust and jump right in. We contact and serve our customers in local languages and the communication lines between management and staff are short. It’s exciting and motivating to be a part of this fruitful, ever-expanding company. And it is for these reasons I enjoy working for Synergy” Damian
“I am very grateful for the opportunity Synergy has given me to discover my hidden skills and gain experience in the industry. I am happy to work in a team that, despite the challenges of a growing company, still manages to preserve a hands-on, practical mentality” Mark