WELCOME TO YOUR SOLUTION

Synergy is an established 1500 seat contact centre based in South Africa, solving the challenges of culture-fit, affordability and performance for a global market. Our culture-driven approach to innovation is reshaping the customer experience. With over 1000 employees and still owner-managed, we provide big business know-how and small business warmth.

We are 1000+ creative thinkers engaging with
400,000+ customers per month in two countries

We are you

Our shoulder to shoulder approach to planning, set-up, delivery and compliance is a unique culture immersion model – which we track and shape tactically from start to finish. Every brand is different and we work to embed your unique values and build brand affiliation within our teams from the outset. We provide best of breed tech, but it is our focus on bringing the human experience back to digital that sets us apart. We are customer focused, nimble and have the ability to scale quickly and compliantly.

Celebrate.

Recognition of synergy staff achievement is an incredibly important part of our culture.

Have a heart.

We have a focus that goes beyond “the numbers” – care for customers and the staff team: our goals, results and developments.

Keep It real.

We are primed to show empathy, optimism and ethics in all we do. Driven by honesty and integrity, we bring the human experience back to digital.

Be brave.

At Synergy we are open and curious. Our tactical ethos means trying new things – being bold – and unlocking change where it’s needed.

Celebrate.

Recognition of synergy staff achievement is an incredibly important part of our culture.

Keep It Real.

We are primed to show empathy, optimism and ethics in all we do. Driven by honesty and integrity, we bring the human experience back to digital.

Have a heart.

We have a focus that goes beyond “the numbers” – care for customers and the staff team: our goals, results and developments.

Be brave.

At Synergy we are open and curious. Our tactical ethos means trying new things – being bold – and unlocking change where it’s needed.

Strong Roots – Strong Future

Our people are our most important asset. Our empowered, scalable team is rewarded well for its efforts. We have created a great place to work and it is teamwork driving our success. Established four years ago, the combined 215 years of industry experience in our senior team means clarity and confidence for our customers.

We don’t just find the best people for the job, we also develop them. It’s important to us that everyone performs in their role and training is at the heart of our business. The key differentiator for Synergy is the ongoing investment we make in our people.

Clients

“The people, the delivery, the value added services and the commercial benefits, make Synergy and the team a compelling offering for any business.”

– EDWARD TARELLI , COO. Coop Energy