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About Synergy Contact Centre

Synergy is an Outsourced Contact Centre that specializes in delivering positive net add new subscription customers for our clients in the UK.

What makes us so special?

We have exclusive relationships with online data providers in the UK that supply brand specific ICO compliant data collected according to GDPR guidelines. We currently have 400 FTE delivering Outbound, Inbound, Back Office and Webchat campaigns with scope to increase to 1000 seats. We work with some of the UK’s biggest challenger brands providing brand specific data fully loaded into our commercial modelling. We are subject matter experts in the Gaming, Broadband and Utility sector, delivering over 10K new subscription customers per month with a full end to end customer journey solution.

Sales Training

We don’t just find the best people for the job, we also develop them. It’s important to us that everyone feels confident in their role. So, at Synergy we put training at the heart of our business. The sales process and understanding each key component of the journey is important. The key differentiator for Synergy is the ongoing investment we make in our people to understand how to control it. This, in our opinion, is key to delivering a great customer experience and ongoing improvements to sales delivery.

Our Culture

Our people are our most important asset. When creating our centre this was at the forefront in providing our people with a great place to work. We’ve done exactly that, and created a working environment that provides comfortable work space and a de-activation area for the team to relax in. One of the main attractions at Synergy is the team spirit and go get attitude. When everyone plays their part and is rewarded for their efforts, it really does feel like it’s teamwork behind the success.

What Sets Us Apart

We deliver superb phone staff to represent your brand with high training standards, quality assurance and low staff turnover. Our high standards of service and attention to detail set us apart in the industry.

Sales Training

We don’t just find the best people for the job, we also develop them. It’s important to us that everyone feels confident in their role. So, at Synergy we put training at the heart of our business. The sales process and understanding each key component of the journey is important. The key differentiator for Synergy is the ongoing investment we make in our people to understand how to control it. This, in our opinion, is key to delivering a great customer experience and ongoing improvements to sales delivery.

South Africa has one of the fastest growing call centre industries in the world and being based here enables Synergy Call Centre to minimize cost without compromising quality thus leading to significant savings compared with onshore operations. South Africa has a world-class telecommunications network and I.T. Infrastructure as well as a large pool of highly skilled and educated workers, ensuring high levels of English language fluency with a neutral accent. The exchange rate makes it one of the least expensive countries for foreigners to live and do business in, which ensures good value for money and South Africa has enormous potential as an investment destination, offering a unique combination of highly developed first world economic infrastructure with a vibrant emerging market economy as well as a world-class, progressive legal framework.

Why Durban South Africa Durban is the most culturally aligned South African city to the UK due to the high ex-pat population. It also boasts the largest skilled workforce pool in South Africa, which dramatically reduces training lead times. It is also an accent-neutral area which assists in recruitment for international campaigns. South Africa has a world-class telecommunications network and I.T. Infrastructure and Durban is located in one of the fastest growing commercial and residential growth markets in the country

We deliver superb phone staff to represent your brand with high training standards, quality assurance and low staff turnover. Our high standards of service and attention to detail set us apart in the industry

Outsourced Contact Centre Solutions from South Africa

Get in touch to find out how we deliver onshore sales performance at a fraction of the cost. Our offering is unique in that we deliver a complete end to end solution that encompasses our own in-house media agency specialising in online customer engagement and contact through our centre in South Africa.

Dedicated Target Bespoke

Dedicated Campaign Manager and project implementation

A Team Manager ratio of 1-10

Dedicated Quality Executives for your campaign

Full access to our experienced training experts and sales tools

A bespoke MI suite that delivers what you need when you need it

100% Call recordings

Prospect database sourcing

Corporate telephone preference service

Data Analytics

In today’s digital age, data is everywhere and is compounding at an increasing rate day after day. Harnessing the massive volumes of data that are generated from different data sources enable businesses to create insights and make smarter decisions. These actionable insights serve as critical enablers that keep organisations ahead in the marketplace.

Synergy leverage our analytics expertise in tandem with rich industry domain knowledge to help clients better understand their data and enable them to make insight-based business decisions.

Protecting Your Brand

Qualified Opt-In Sales leads – Synergy is ICO compliant and your data will be collected according to GDPR guidelines. Your sales leads will be Quality Controlled through our data quality suite of procedures, to eliminate unusable leads. Compliance is one of the most important aspects of any outbound telesales channel and is about to get more heavily regulated with the new GDPR legislation in May 2018. Synergy’s data collection methods ensure consumers have given explicit consent to be contacted by you to discuss switching, new business or reactivation sales. We will integrate your compliance requirements into our call centres’ compliance procedures, which you can manage and audit at any time.

Testimonials

Contact Synergy

Drop us a line anytime, and Synergy Customer service will respond to you as soon as possible

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